Profitable Efficiency: The Kaseya AI Approach Explained

About this webinar

AI may be today’s buzzword, but, like the internet and smartphones, it requires time and purposeful data to reach its full potential. In this session, we’ll reveal how Kaseya is redefining AI to drive real, profitable efficiency. Join us to discover real-world outcomes already achieved by our partners and get a sneak peek at what’s on the horizon.

What you'll learn

In this webinar, we’ll cover:
  • The Kaseya AI Engine: Discover how Cooper Insights, Cooper Bots, and Cooper Copilot are driving profitable efficiencies across IT teams
  • AI-Powered Documentation: See how we’re using AI to keep your documentation accurate and interconnected
  • AI-Enhanced Ticketing for Technicians: Explore how Kaseya’s AI engine elevate the ticketing experience. With smarter workflows, technicians resolve issues faster, deliver higher-quality support, and enjoy a more streamlined, productive workflow
  • Exclusive AI Roadmap Preview: Get an exclusive under the hood look at our 2025 AI roadmap

Your Presenter

Nadir Merchant
GM, IT Operations Suite
Kaseya
For the past ten years, I have turned my passion for technology, leadership and software development into an accomplished career. I am currently the General Manager of IT Glue, and lead our team of engineers as CTO. Since ascending to the GM role, I have expanded the scope of my responsibilities considerably, becoming a leader of leaders, and responsible for the success of the business.
With my knack for systems thinking, I bring a unique skill set that allows me to add value, whether it is seeing the big picture, or intricately managing the details that make it up. I am known for driving operational efficiency, engaging my team and influencing my colleagues. As a dedicated learner, I've taught myself many of the technical skills that have put me in this position. Being able to figure things out, while retaining key information, is one of my best skills, one that wins over those who work for me, and those for whom I work.
  • Nadir Merchant
    GM, IT Operations Suite
    Kaseya
    For the past ten years, I have turned my passion for technology, leadership and software development into an accomplished career. I am currently the General Manager of IT Glue, and lead our team of engineers as CTO. Since ascending to the GM role, I have expanded the scope of my responsibilities considerably, becoming a leader of leaders, and responsible for the success of the business.
    With my knack for systems thinking, I bring a unique skill set that allows me to add value, whether it is seeing the big picture, or intricately managing the details that make it up. I am known for driving operational efficiency, engaging my team and influencing my colleagues. As a dedicated learner, I've taught myself many of the technical skills that have put me in this position. Being able to figure things out, while retaining key information, is one of my best skills, one that wins over those who work for me, and those for whom I work.